FAQ

Which payments options are available？

We offer multiple payment methods for card scheme or digital wallet like VISA, MasterCard, American Express, Mada, KNET, Fawry etc when you placing the order.

 

How do I get my codes？How long it will take from made the payment till receive my digital codes/pins?

After the order is successfully placed, we will send it to you by your email within four hours.

Please make sure give us the correct and reachable email when you placing your order, in order to receive the codes properly in future.

 

I didn't receive the code？

Please check your email, including spam mail box, either your codes should be there or we contacted you about providing more supporting documents in order to prove your payment is authorized and legally.

 

I want to apply for a refund

Please check below link about our refund policy: https://khalaspay.net/policies/refund-policy

 

I need to contact customer service.

Please contact us by WhatsApp (click the Whatsapp button in bottom area of the website) or by email : info@khalaspay.net

 

I want to be the reseller/distributor of your product

You can send the email to : info@iceburger.net and cc: info@khalaspay.net